A few years ago, one of our customer support reps was dealing with a particularly upset customer. After she corrected the issue with his order, she asked if there was anything more she could do to make things right. His reply was strange and unexpected:
We're human, we make mistakes!We strive to make as few mistakes as possible; however, one slips through the cracks every once in a while. We promise to be open and honest with you if we make a mistake. We will make it right!
Rep EmpowermentWe give our support reps the power to take care of you. We promise to do our best to keep our policies flexible and friendly for you. Our support reps are evaluated based on your feedback!
99% of our customers are satisfied
90% satisfaction among customers who report a problem
80% of issues are resolved within 1 business day
If you're looking to get help with your District Lines order, you should create a support ticket at support.districtlines.com. If you'd like to give feedback about your experience with District Lines, we'd love to hear it! Fill out the form below and we'll get back to you as soon as possible :)